Effective Date: January 1, 2025
We strive to ensure customer satisfaction with all purchases and services. Our refund policy is as follows:
1. Eligibility for Refunds
Refunds may be requested if:
- The product/service was not delivered as promised
- There is a proven defect or issue caused by us
- The refund request is made within 14 days of purchase
2. Non-Refundable Items
- Customized services already delivered
- Downloadable digital content after access
- Services initiated and partially completed
3. Refund Process
To request a refund, please contact us at info@framora.online with your order number and reason for the request. We will review your request within 5-7 business days.
4. Chargebacks
We encourage you to contact us to resolve any issues before initiating a chargeback.